Frequently Asked Questions

1. Where do you ship from?

We ship from U.S. warehouses and trusted fulfillment centers. Orders are typically processed within 1–3 business days.

2. How long does shipping take?

Most orders arrive within 5–12 business days. Delivery time may vary depending on your location and shipping method.

3. Can I track my order?

Yes. Once your order ships, you’ll receive an email with a tracking number so you can follow your package every step of the way.

4. What’s your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original condition. Email us at info@blackcachesupply.com to begin a return.

5. How do I contact customer service?

You can reach us any time at info@blackcachesupply.com. We aim to respond within 24 hours, Monday–Friday.

6. Do you offer discounts or promo codes?

We occasionally run sitewide promotions, seasonal discounts, and offer bundle deals. Sign up for emails so you never miss a drop.

7. What payment methods do you accept?

We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay for your convenience.

8. Can I cancel or change my order?

If your order hasn’t shipped yet, we may be able to help. Email info@blackcachesupply.com as soon as possible with your order number.

9. Is my payment information secure?

Yes. Our store uses encrypted SSL technology and trusted payment processors to ensure your personal and payment information stays protected.